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System Administrator/Support Manager

Company: Healthware Systems
Location: Elgin
Posted on: May 17, 2019

Job Description:

The Systems AdministratorSupport Manager will be responsible for providing our clients with the highest level of service theyrsquove come to expect from a dynamic team of problem-solvers driven by a desire to resolve issues quickly and effectively. Your primary responsibilities will include the following Manage and supervise Support Engineersrsquo day-to-day activities including issue assignment, rewarddisciplinary actions, and performance reviews. Ensure timely response to all support calls and emails Provide Level 1Level 2 customer support Coordinate Support Team escalations and communication alerts during major incidents (internalexternal) Act as primary contact for after-hour escalation needs Provide incident trending to DevelopmentUpper Management Oversee ongoing training to Support Engineers Manage and maintain internal network infrastructure (laptops, workstations, servers, IP phones, mobile phones, network (LANWAN), etc.) Manage and maintain existing internal and cloud-based production systems Manage and maintain internal backup and disaster recovery procedures including tape management (onsiteoffsite) AssistTrain newly onboarded employees with resource access (computer, login ID, email, telephone, network shares, etc.) Technical Requirements ExperienceProficiency with MS Office Products (Word, Excel, PowerPoint, Project, Visio), Windows Operating Systems (Workstation and Server) ExperienceProficiency with Networking, and complex server configurations (Microsoft Servers, Load Balancing, Clustering, Citrix, AWSAzure, etc.) Active Directory (AD), Exchange, Telecom Excellent communication and documentation skills Demonstrated leadership and customer service experience Education Requirements Bachelor's Degree (BABS) from four-year college or university, or four to eight years of related experience andor training, or equivalent combination of education and experience. Preferred Qualifications 5 years experience in technical support supervisory role preferred SQL Server ndash basic administration and understanding of simple querying Experience with help-desk software and ticket management processes (ConfluenceJIRA, Jitbit a plus) Microsoft Certifications or in pursuit of is a plus

Keywords: Healthware Systems, Elgin , System Administrator/Support Manager, Executive , Elgin, Illinois

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