Contingent House Manager
Company: Elgin Community College
Location: Elgin
Posted on: January 27, 2023
|
|
Job Description:
About ECC:
Elgin Community College serves over 9,000 students at every stage
of their educational journeys, including university transfer
programs, career and technical education, continuing education
classes, and adult basic education. As a community, we pride
ourselves on nurturing a welcoming campus where every
person-students, staff members, faculty members, and campus
visitors-feels valued. The work of each ECC employee is central to
the college's mission, and as an employer, the college fosters a
positive environment through professional challenges, excellent
benefits, and opportunities for recognition and camaraderie.
Work Schedule:
Varies by event
Rate of Pay:
$15.00 an hour
FLSA Status:
Non-exempt
Grant Funded:
No
Job Summary:
Responsible for the smooth operation of the house during the run of
the show
Required Knowledge, Skills & Abilities:
High School diploma or equivalent combination of training and
experience.
Related experience in house management, event management, and/or
public interaction.
Considerable skill in providing exemplary customer service
Considerable skill in interpersonal interaction to be applied to a
variety of individuals with differing education, ethnic and
socio-economic backgrounds.
Desired Knowledge, Skills & Abilities:
A minimum of two years of customer service experience
Essential Duties:
* Ensure that public event areas are clean and coordinated with
event supervisor regarding any special set ups required in the
lobby.
* Provide emergency direction to patrons and ushers in emergency
situations such as inclement weather or fire. Provide first aid as
needed or contact emergency authorities. Know and apply all safety
regulations and procedures.
* Fulfill requests from Arts Center management or event supervisor
regarding program stuffing, special needs seating, retail sales,
autograph signing or other special event requirements.
* Check in volunteer ushers and conduct a pre-show briefing. Assign
duties for the evening. Consider usher requests, but deploy work
fairly and reasonably.
* Coordinate the opening of the house and intermissions with the
event supervisor.
* Assist ushers and patrons as needed. Resolve any complaints or
problems promptly and with friendly professionalism.
* Monitor ushers and audience throughout performance, keeping an
eye on issues that need resolution. Be visibly present in the house
on in the lobby at all times during the event.
* Assist concessions and retail sales as needed. If Arts Center
lends starting cash for retail sales, ensure that our starting bank
is verified and returned to the safe at the end of the event.
Ensure that all sales proceeds are verified and hand-delivered to
authorized person at the end of the event.
* Secure house after show.
* Maintains required training, licensure and/or certifications
* Maintains confidentiality of privileged information and adheres
to applicable privacy laws
* Demonstrates sensitivity, understanding and respect of diverse
populations within the workplace.
* Maintains an understanding of the work of colleagues to
effectively provide backup and/or support for co-workers during
times when the division is short-staffed or experiencing an
increased volume of work.
* Adheres to department guidelines for attendance and
punctuality
Other Duties:
* Submit ideas, reports or suggestions as requested or as the
arise.
* Attend periodic training and staff meetings.
* Perform other job-related duties as assigned which pertain to the
job description.
* Ability to work a flexible schedule which includes
days/evenings/weekends as needed by the department.
Physical Demands:
Light (up to 25 lbs occasionally or 10 lbs frequently)
Visual Acuity:
Visual Acuity (arm's length)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate, or tolerate
discrimination, against any member of its community on the basis of
race, color, national origin, ancestry, sex/gender/gender identity,
age, religion, disability, pregnancy, veteran status, marital
status, sexual orientation, or any other status protected by
applicable federal, state or local law in matters of admissions,
employment, or in any aspect of the educational programs or
activities it offers.
In addition, Elgin Community College provides reasonable
accommodations to qualified individuals with disabilities to ensure
equal access and equal opportunities with regard to employment
practices, educational opportunities, and programs and services. If
you need a reasonable accommodation for any part of the application
and hiring process, please notify the College's EEO/AA Officer.
Determinations on request for a reasonable accommodation will be
made on a case-by-case basis.
Keywords: Elgin Community College, Elgin , Contingent House Manager, Executive , Elgin, Illinois
Click
here to apply!
|