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Service Manager

Company: Fox River Harley Davidson
Location: Saint Charles
Posted on: January 26, 2023

Job Description:

About UsLooking to jumpstart your career with a badass company? The Windy City Motorcycle Company is the largest motorcycle retailer defining and the leading the standard and future of the motorcycle retail experience. Our teams spend their days fulfilling two-wheeled dreams. What could get better than that? We pride ourselves on creating a fast-paced, fun and team-oriented work environment that makes each day a new adventure. Are you ready to roll on the throttle and join us?The Windy City Perks!

  • Pay plans with endless potential
  • Annual increases
  • Flexibility
  • Growth Opportunity -
  • Generous Employee discounts
  • Paid Time Off
  • Business casual dress code
  • Health Insurance, dental, vision
  • Health savings account
  • Company Sponsored Life Insurance
  • 401k Plan with company match
  • A fun environment! -Responsibilities
    • Assist customers in servicing, repairing and explaining each service needed
    • Understand customer; match requirements and concerns to various service options
    • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
    • Stay up to date on new products, features, accessories and attending product training as required
    • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
    • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
    • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
    • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualifications
      • A minimum of 3 years of experience as a service manager
      • Strong focus on providing excellent customer service
      • Driven personality, eager to improve and able to work within and support internal teams -

Keywords: Fox River Harley Davidson, Elgin , Service Manager, Executive , Saint Charles, Illinois

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