Full-Time Debt Management Team Leader/Trainer - Hybrid Remote Position

Company: Lending Solutions Inc
Location: Elgin
Posted on: January 23, 2023

Job Description:

Responsibilities will include the following:Complete monthly quality reviews of Debt Management personnel.Assist the Training Department and DM Admin with the training and coaching of new and existing employees.Lead training sessions for new hire training classes and existing employees.Effectively lead and coach a team of Debt Management agents.Daily supervision of the Debt Management staff.Complete various reports for the DM Department.Debt Management Help Desk calls to assist agents with account and system related questions, including communicating directly with our clients regarding connectivity and system issues.Responsibilities may include collecting on an individual account load and the account loads of absent Debt Management staff, as needed.Other duties and projects as assigned.Requirements:Must have consumer collections experience.Strong leadership skills and experience leading a team of employees.Positive and professional demeanor.Must have strong communication and organizational skills.Effective time management and problem solving skills.Strong attention to detail and good multi-tasking skills.Detail-oriented with the ability to follow and provide direction.Excellent computer skills and knowledge of Excel and Word required.Excellent attendance record required.Ability to work flexible hours, including 1 late night per week until 8:00pm Central time.BehaviorsPreferredTeam Player: Works well as a member of a groupLeader: Inspires teammates to follow themEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationGrowth Opportunities: Inspired to perform well by the chance to take on more responsibility

Keywords: Lending Solutions Inc, Elgin , Full-Time Debt Management Team Leader/Trainer - Hybrid Remote Position, Executive , Elgin, Illinois