Full-Time Debt Management Team Leader/Trainer - Hybrid Remote Position
Company: Lending Solutions Inc
Location: Elgin
Posted on: January 23, 2023
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Job Description:
Responsibilities will include the following:Complete monthly
quality reviews of Debt Management personnel.Assist the Training
Department and DM Admin with the training and coaching of new and
existing employees.Lead training sessions for new hire training
classes and existing employees.Effectively lead and coach a team of
Debt Management agents.Daily supervision of the Debt Management
staff.Complete various reports for the DM Department.Debt
Management Help Desk calls to assist agents with account and system
related questions, including communicating directly with our
clients regarding connectivity and system issues.Responsibilities
may include collecting on an individual account load and the
account loads of absent Debt Management staff, as needed.Other
duties and projects as assigned.Requirements:Must have consumer
collections experience.Strong leadership skills and experience
leading a team of employees.Positive and professional demeanor.Must
have strong communication and organizational skills.Effective time
management and problem solving skills.Strong attention to detail
and good multi-tasking skills.Detail-oriented with the ability to
follow and provide direction.Excellent computer skills and
knowledge of Excel and Word required.Excellent attendance record
required.Ability to work flexible hours, including 1 late night per
week until 8:00pm Central time.BehaviorsPreferredTeam Player: Works
well as a member of a groupLeader: Inspires teammates to follow
themEnthusiastic: Shows intense and eager enjoyment and
interestDetail Oriented: Capable of carrying out a given task with
all details necessary to get the task done wellDedicated: Devoted
to a task or purpose with loyalty or
integrityMotivationsPreferredAbility to Make an Impact: Inspired to
perform well by the ability to contribute to the success of a
project or the organizationGrowth Opportunities: Inspired to
perform well by the chance to take on more responsibility
Keywords: Lending Solutions Inc, Elgin , Full-Time Debt Management Team Leader/Trainer - Hybrid Remote Position, Executive , Elgin, Illinois
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