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Principal IT Service Management Specialist ( Capacity Management )

Company: Discover
Location: Elgin
Posted on: November 22, 2022

Job Description:

Discover. A brighter future.With us, you ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. The Principal IT Service Management Specialist will be responsible for executing periodic capacity reviews with application owners. This process includes sending questionnaires , meetings with application teams and possibly even getting involved with reviewing load and capacity testing with application teams. You will then take this data and work as a partner with applications teams to ensure that each application's capacity and performance targets for teams are being met, and if they are not, help application teams to develop plans to address gaps. Responsibilities

  • Responsible for assisting with the direction and plan for the service in the future. Proactively seeks to improve the service.
  • Manages or operates in all functions defined in the service.
  • Establishes KRI/KPI and other reporting related to the service.
  • Responsible for the entire situation and choose the path that leads to the desired outcome for any situation affecting the service or its consumers. Minimum Qualifications At a minimum, here s what we need from you:
    • Associate s Degree in Computer Science or related
    • 6+ Years Experience IT Services or related Preferred Qualifications Bonus Points If You Have:
      • Bachelor s Degree in Computer Science or related
      • 8+ Years Experience IT Services or related
      • ITIL Certification
      • Experience with the following technologies: Tableau, ServiceNow, Jenkins, OpenShift, Java, WebSphere#Remote#BI-Remote#LI-JJ1What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. Associated topics: call center manager, customer service team manager, expertise, gerente de servicio, lead, management experience, manager, monitor, operations manager, senior

Keywords: Discover, Elgin , Principal IT Service Management Specialist ( Capacity Management ), Executive , Elgin, Illinois

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