Lead Customer Engineer - 1st Shift

Company: First American Payments Systems
Location: Chicago
Posted on: April 2, 2026

Job Description:

Shift: 1st, Monday - Friday 8:00am - 4:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: The Customer Engineer Specialist position is responsible for overseeing all designs, implementations and enhancements of equipment. In addition to performing routine repairs and maintenance on the equipment, they will design and implement electronic/mechanical/software modifications to existing equipment, as well as design new equipment/systems for use in our current operation. Responsible for the emergency repair and on-going maintenance required to ensure optimum performance of the user’s electronic and hardware systems . Works with operators, leads and managers to determine equipment issues and implement emergency repairs of equipment in a timely manner. Responsible for thinking outside the box to rectify existing equipment misgivings. Includes designing and implementing electronic/mechanical/software modifications to existing equipment, as well as designing new equipment/systems for use in our current operation. Responsible for reducing costs by developing enhancements to high failure items, as well as through outsourcing parts used in current operation. C reate s enhancements to current systems, visualize, enhancement, create, prototype and test, acquire approval to implement from operations, & develop implementation plan. Responsible for writing machine control code, developing and writing code for programs that are utilized in the operations facilities, and building electronic circuitry used in our in-house machine solutions. Basic Qualifications (BQs) Education and Experience: HS/GED and 6 years experience as a customer engineer. Preferred Qualifications (PQs) Education and experience: Associate degree in Electronics and/or equivalent hands-on job experience 2 years of experience as a Senior Customer Engineer Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $26.00 - $27.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

Keywords: First American Payments Systems, Elgin , Lead Customer Engineer - 1st Shift, Engineering , Chicago, Illinois