Student Success Coach
Company: Elgin Community College
Posted on: November 20, 2023
Elgin Community College serves over 9,000 students at every stage
of their educational journeys, including university transfer
programs, career and technical education, continuing education
classes, and adult basic education. As a community, we pride
ourselves on nurturing a welcoming campus where every
person-students, staff members, faculty members, and campus
visitors-feels valued. The work of each ECC employee is central to
the college's mission, and as an employer, the college fosters a
positive environment through professional challenges, excellent
benefits, and opportunities for recognition and camaraderie.
Must be willing to work a flexible schedule to meet the needs of
Rate of Pay:
This position is a grade 14 with a minimum of $49,575 and a
midpoint of 66,100. Salary offer will be commensurate with the
education/experience, in alignment with the College's compensation
philosophy, and the current CBA, if applicable.
An employee in this classification performs work of moderate
difficulty by engaging in long-term and intrusive collaboration
with students, helping them navigate through-and triumph
over-personal and academic challenges, articulate goals, craft a
pathway to achieving them, and cultivate the knowledge and skills
needed for academic, career and personal success. Work is
distinguished by the ability to provide individualized support,
guidance, accountability, and encouragement to students throughout
their academic journey. Direction is received by the assigned
Required Knowledge, Skills & Abilities:
1. Bachelor's degree in education, human services, psychology or
related field with a minimum of one year work experience in an
educational setting working directly with students or an equivalent
combination of training and experience.
2. Good knowledge of a student-centered and equity-minded approach
3. Considerable skill in problem solving and research.
4. Considerable skill to proactively and independently manage a
caseload of 200+ students
5. Considerable skill in working independently and as a team; with
the ability to determine approach for completing work based on
6. Considerable skill in the use of the Microsoft Office Suite,
including but not limited to Word, Excel, Access and Publisher
7. Considerable skill in independently organizing work to meet
established deadlines while maintaining attention to detail and
accuracy with the ability to respond to changing goals and
8. Considerable skills in verbal and written communication.
9. Considerable skill in interpersonal interaction to be applied to
a variety of individuals with differing education, ethnic and
10. Working skill in operating a personal computer, applicable
software and peripheral equipment as well as learning and adapting
to new and updated programs and technology.
11. Must be available to work a flexible schedule, including
evenings and weekends when required by the department's needs.
Desired Knowledge, Skills & Abilities:
- Masters degree
- Work experience in a community college.
- Good knowledge of Ellucian Colleague, Desire2Learn (D2L), and
- Manage and coach a caseload of assigned students through
positive responsive relationships. Maintain a holistic view of
students' progression, proactively monitoring their progression
toward academic and career goals alongside creating a supportive,
encouraging relationship. Utilize appropriate technology; maintain
accurate tracking data and notes for each assigned
- Provide time-based interventions and coaching to students;
support students in identifying and addressing problems and connect
them with appropriate support services. Teach students how to
navigate campus and community resources. Empower students to
advocate for themselves effectively. Proactively identify and
eliminate student-success barriers, including but not limited to
challenges with maintaining fidelity to an academic program;
limited access to resources and technology; equity and
accessibility challenges, difficulty with transitioning to the
workforce or a four-year university; financial hardships; food,
housing, and/or transportation insecurity; and challenges with
personal skills (e.g., goal-setting, time management, study skills,
test-taking strategies, self-advocacy, mindset, etc.).
- Engage and support students outside of appointment times within
- Work collaboratively with academic advisors and other Student
Success Center staff; serve as a liaison amongst students, faculty
and Student Success Center staff.
- Utilizing all available methods, communicate with students
within your caseload based on student needs and comfort level;
develop a flexible and personalized communication plan.
- Conceptualize, implement, and assess new intervention
techniques and services, programs and/or initiatives that would
benefit students' progress; support continuous quality improvement
activities related to student retention and completion.
- Develop and provide education, training and/or workshops on
topics related to student success to students, co-workers and other
college personnel and groups.
- Provide coverage for Student Success Coach colleagues during
times when the department is short-staffed or experiencing an
increase in appointments or project requests.
- May be assigned to an area of specialty, including but not
limited to academically vulnerable populations, students with
disabilities, or students pursuing degree specific programs or
course sequence, while demonstrating an understanding of the role
of other existing student support services.
- Follow all college policies, rules, regulations and guidelines
as they relate to this position. Adhere to grant guidelines and
complete timely and accurate reports related to the grant.
- Maintains required training, licensure and/or
- Maintains confidentiality of privileged information and adheres
to applicable privacy laws
- Demonstrates sensitivity, understanding and respect of diverse
populations within the workplace.
- Maintains an understanding of the work of colleagues to
effectively provide backup and/or support for co-workers during
times when the division is short-staffed or experiencing an
increased volume of work.
- Adheres to department guidelines for attendance and
- Perform other job-related duties as assigned which pertain to
the job description.
- Ability to work a flexible schedule which includes
days/evenings/weekends as needed by the department.
Sedentary (up to 10 lbs occasionally, sitting most of the time)
Close visual acuity (e.g. computer, assembly)
Typical office or administrative
Current SSECCA Union Member Information:
The initial posting date for this position is 10/16/2023. Elgin
Community College Support Staff Association (SSECCA) members that
apply by 10/23/2023 and meet the posted minimum qualifications will
receive full consideration.
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate, or tolerate
discrimination, against any member of its community on the basis of
race, color, national origin, ancestry, sex/gender/gender identity,
age, religion, disability, pregnancy, veteran status, marital
status, sexual orientation, or any other status protected by
applicable federal, state or local law in matters of admissions,
employment, or in any aspect of the educational programs or
activities it offers.
In addition, Elgin Community College provides reasonable
accommodations to qualified individuals with disabilities to ensure
equal access and equal opportunities with regard to employment
practices, educational opportunities, and programs and services. If
you need a reasonable accommodation for any part of the application
and hiring process, please notify the College's EEO/AA Officer.
Determinations on request for a reasonable accommodation will be
made on a case-by-case basis.
Keywords: Elgin Community College, Elgin , Student Success Coach, Education / Teaching , Elgin, Illinois
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