Medical Scheduler CSR Bilingual
Company: FurstStaffing
Location: Rockford
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Scheduler CSR – Medical Office –
Bilingual English/Spanish We have an immediate opportunity for a
Bilingual Central Scheduling Representative to work in a busy
community health clinic. This is a busy office with a focus on
patient quality care. The Bilingual Scheduler CSR is responsible
for answering and routing all incoming calls, and all tasks related
to scheduling, updating patient information, forwarding calls and
taking messages. Hours: 8:30am to 5pm Mon-Fri, with rotating
evenings from 11:30am to 8pm, and every other Saturday from 8am to
12pm Pay: $15.23 Benefits: Furst Benefits Scheduler CSR
Responsibilities: Ability to answer high volume incoming calls in a
fast-paced environment Ability to determine reason for the call and
make appropriate connection Document phone encounters in the
electronic medical record system concisely and accurately
Coordinate with staff to ensure patient triage healthcare needs are
met Schedule patient appointments accurately using clinic standards
and guidelines Verify and update patient demographics Collect and
track data for routine reporting Scheduler CSR Requirements: High
school diploma or equivalent; Associate degree preferred
Professional and courteous demeanor Familiarity with medical
terminology a plus Demonstrate good grammar in speaking and writing
Must be able to communicate accurately and make quick judgement
decisions for clinic services Ability to understand and follow
verbal and written communication Work well in a team environment
Strong customer service skills Punctual and dependable Ability to
work with upset or angry callers on a regular basis The Bilingual
Scheduler CSR position requires an ability to work well under
pressure and with diverse personalities. These are challenging but
rewarding opportunities! Please apply here or contact Courtney or
Denessa at 815-229-7810. FSCLER
Keywords: FurstStaffing, Elgin , Medical Scheduler CSR Bilingual, Customer Service & Call Center , Rockford, Illinois
