Customer Service Manager - State Farm Agent Team Member
Company: Jesse Cervera - State Farm Agent
Location: Hammond
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Bonus based on
performance Competitive salary Health insurance Paid time off ROLE
DESCRIPTION: As a Customer Service Manager - State Farm Agent Team
Member with Jesse Cervera - State Farm Agent, you will generate the
kind of exceptional client experiences that reinforce the growth of
a successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the ideal customer-focused and
empathetic team member we are searching for. We anticipate internal
growth opportunities for especially driven and sales-minded
candidates. RESPONSIBILITIES: Oversee the customer service team and
daily operations. Develop and implement customer service policies
and procedures. Handle escalated customer complaints and issues.
Train and mentor customer service representatives. QUALIFICATIONS:
5 years of experience in customer service, with 2 years in a
managerial role. Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Keywords: Jesse Cervera - State Farm Agent, Elgin , Customer Service Manager - State Farm Agent Team Member, Customer Service & Call Center , Hammond, Illinois
