Customer Service Representative

Company: Robert Half
Location: South Holland
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for an experienced Customer Service Representative to join our team in South Holland, Illinois. In this contract position, you will play a key role in maintaining strong customer relationships by processing orders, addressing inquiries, and resolving issues to ensure customer satisfaction. This opportunity is ideal for candidates with a passion for delivering exceptional service and the ability to multitask effectively in a dynamic manufacturing environment. Responsibilities: • Build positive and detail-oriented relationships with customers by providing outstanding service and support. • Accurately process customer orders into the system, maintaining a success rate of 95% or higher. • Confirm receipt of customer orders within three hours of entry to ensure timely communication. • Act as a customer advocate to resolve issues by collaborating with relevant departments, including logistics and product specifications. • Monitor and report on the company’s performance metrics, ensuring timely delivery of orders. • Coordinate with logistics to record and maintain freight rates in compliance with customer contracts. • Review outbound reports to verify that shipments align with schedules and resolve any delays or missed deliveries. • Generate and review various customer reports, sharing relevant updates with customers or the sales team. • Perform daily checks on order entries from other specialists to ensure accuracy. • Provide follow-up communication and correspondence to customers as needed to maintain satisfaction. The salary range for this position is $20 to $24/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. • High school diploma or equivalent is required. • A minimum of 3-5 years of customer service or administrative experience. • Excellent verbal and written communication skills to interact effectively with customers and team members. • Strong organizational skills and attention to detail for managing multiple tasks efficiently. • Effective time management abilities to prioritize and meet deadlines in a fast-paced environment. • Proven problem-solving skills to address and resolve customer concerns. • Familiarity with call center operations, inbound and outbound calls, and order entry processes. • Demonstrated ability to work collaboratively in a team-oriented environment.

Keywords: Robert Half, Elgin , Customer Service Representative, Customer Service & Call Center , South Holland, Illinois