Customer Service Representative - Full Time
Company: Mancan
Location: Wheeling
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Job Title: Customer Service Rep
Location: Wheeling, West Virginia Job Type: temp to hire Pay Rate:
$17.75 Schedule: Sunday - Saturday 8am-8pm Until March then down to
5 days POSITION SUMMARY: The Customer Service Representative is
responsible for answering phone calls in prompt and courteous
manner to achieve contractual obligations. Responsible for
answering Member's and Provider's questions with a quick and
accurate response. They are also responsible for timely completion
of all correspondence, faxes, emails, voicemail and reporting
functions associated with the Customer Service Department.
QUALIFICATIONS REQUIRED: (Education, Experience, Skills) 1.High
School Graduate: prefer 1-2 years college with interest or
concentration in health field 2.Strong ability to relate with a
variety of people in a non-judgemental manner 3.Strong
organizational, verbal and written communication skills 4.Possess
some knowledge of the health care system 5.Personal Computer (PC)
and Keyboard skills 6.Proper usage of the English Language
7.Courteous manner/even temperament 8.Excellent communication
skills QUALIFICATIONS DESIRED: (Education, Experience, Skills)
1.Previous call center experience 2.Medical Terminology 3.CPT and
ICD-9/ICD-10 Coding 4.Familiar with medical and hospital claims
5.Familiar with Prescription Coding (NDC) 6.Familiar with
Coordination of Benefits Ruling ESSENTIAL FUNCTIONS AND
RESPONSIBILITIES: 1.Takes an average of 40-60 calls daily 2.Has
established adequate proficiency in using the application necessary
to perform the functions of a Customer Service Representative
3.Maintains monthly monitoring score of 90% accuracy or above on
the 17 Points of Excellence 4.Demonstrates a complete understanding
of departmental policies and procedures 5.Able to perform assigned
tasks with minimal supervision 6.Meets requirements on annual
performance evaluation 7.Consistently displays a positive attitude
and acceptable attendance 8.Increasing improvement in performance
and job knowledge 9.Documents calls according to departmental
guidelines. How to Apply: Visit Mancan Staffing Employment Agency
in person during their operating hours: Address: 1224 Chapline St.
Wheeling, WV 26003 Operating Hours: Monday - Friday 9:00 am - 3:00
pm Required Documents: When applying in person, please make sure to
bring the following documents with you: -2 forms of government ID
-Resume For Additional Information: If you have any further
questions or need additional information about the position, feel
free to contact Mancan Staffing at (304) 232-0028. Please note that
temporary-to-permanent positions are subject to availability, so
it's essential to apply promptly and contact Mancan Staffing for
the most up-to-date information. We do offer our temporary
employees full benefits such as paid vacation, holidays, 401K, as
well as vision/dental/medical. Some of the best companies in the
area use Mancan including Fortune 500 companies. It is a great
opportunity for you to get your foot in the door with some of the
areas top companies. DINDC
Keywords: Mancan, Elgin , Customer Service Representative - Full Time, Customer Service & Call Center , Wheeling, Illinois
