Customer Service Representative

Company: Robert Half
Location: Chicago
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment. Responsibilities: • Respond to inbound calls with empathy and efficiency, ensuring member satisfaction. • Accurately update and maintain member information in the system. • Provide detailed explanations of policies and procedures to members. • Offer guidance on best practices and necessary documentation. • Utilize SharePoint and web-based member databases for seamless data management. • Collaborate with team members to address complex member concerns. • Manage order entry tasks and ensure data accuracy. • Communicate effectively with bilingual Spanish-speaking members, if applicable. • Uphold professionalism, punctuality, and attention to detail. • Perform additional customer service tasks as required.• Minimum of 3 years of experience in a call center or corporate customer service setting. • Proficiency in Microsoft Office Suite, SharePoint, and web-based member databases. • Strong communication skills, including the ability to assist Spanish-speaking members. • Ability to multitask and maintain accuracy in data entry. • Demonstrated attention to detail and a detail-oriented approach. • Familiarity with union contracts is a plus. • Reliable attendance and commitment to long-term engagement. • All candidates are required to undergo a screening process.

Keywords: Robert Half, Elgin , Customer Service Representative, Customer Service & Call Center , Chicago, Illinois