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Collections Specialist I- Elgin, IL

Company: JP Morgan Chase
Location: Elgin
Posted on: September 11, 2019

Job Description:

Job Description:Chase employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization and the contributions they make to our ever changing environment. Our Collections Colleagues are self-motivated, effective negotiators who care about our customers as well as our company. Are you driven to succeed in delivering effective results while providing an excellent customer experience? Do you have exceptional communication skills and a strong command of the English language? Do you have the ability to work non-traditional schedules with shifts including evening, weekends/holidays? We want you to join our Collections team and fuel your passion for work and life. Who are we looking for? Successful Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:Are able to collect on past due accountsAre very comfortable communicating with customers in a metrics-driven environmentAre able to navigate multiple technologies while staying engaged our customersPossess excellent negotiation and decision making skills; in addition to strong communication skillsPossess strong customer focus with the ability to have detailed conversations with our customersTreat customers with respect and responds with empathyDemonstrate sensitivity and compassion in difficult situationsDemonstrate personal excellence including punctuality, integrity and accountabilityHave the ability to work independently and in a team environmentThink critically and exercise independent judgement Minimum Qualifications:High School diploma/GED requiredMust be willing to work in an environment that requires 100% phone-based customer interactionMinimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to faceProficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredCollections experience preferred See how our specialists make a real difference for our customers: Work Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled and the hours may not coincide with your regularly scheduled hours.

Keywords: JP Morgan Chase, Elgin , Collections Specialist I- Elgin, IL, Accounting, Auditing , Elgin, Illinois

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