Financial Service Rep - Customer Service - Elgin I
Company: Lending Solutions Inc
Location: Elgin
Posted on: January 26, 2023
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Job Description:
Customer Service - Financial Service Representative - Full-time
and Part-time Schedules - Saturday or Sunday Required! $17.00 an
hour, plus Shift Differentials of +$2-$5 an hour! Bi-Lingual Shift
Differential of +$1.00/HR for those that qualify. Must be able to
commute to an LSI location for initial in-office training class -
Elgin IL, Albuquerque NM or Knoxville TN!!Apply to join our Chicago
Tribune, Albuquerque Journal and Knoxville News Sentinel Top
Workplaces award-winning team today!REMOTE WORK OPPORTUNITY after
approximately 7 weeks of in-office training and meeting performance
expectations. MUST have a dedicated distraction free workspace and
high-speed internet of 50 mbps or greater with a static IP address.
LSI will provide ALL computer and phone equipment.DESCRIPTIONIn
this exciting, fast-paced position, you will be responsible for
answering inbound calls while providing remarkable customer service
on behalf of Credit Unions/Banks nationwide.Summary: Service
banking transactions on behalf of a credit union or bank by
accessing sensitive information and completing the transaction in
the various computer platforms. You will be responsible to protect
the account by ID verifying every caller (fraud prevention) along
with answering and resolving a lengthy list of banking inquiries:
view and reconcile account and loan related inquiries, transfer
funds, reorder checks, use third party platforms to resolve various
issues (unblock debit cards, submit loan payments), view and
explain why funds are on hold, and provide loan and deposit rates.
A Financial Service Representative answers back-to-back calls and
typically handles 10-12 calls per hour.Language Skills: Ability to
read, write, and comprehend complex instructions in an accurate and
timely manner. We are always looking for individuals fluent in
other languages!Mathematical Skills: Ability to accurately add,
subtract, divide, and multiply to provide callers with accurate
account data.Computer Skills: Type approximately 40 net words per
minute.Hours: Our contact center is open 24 hours a day 7 days a
week - more hours to serve our client's needs creates a variety of
schedule options for our staff based on our business needs.Physical
Demands/Work Environment: While performing the duties of this
position, the employee is regularly required to sit for an extended
time, use a keyboard, and talk to callers via a hands free head
set. The noise level in the contact center is usually moderate, but
at times there could be 100 employees on interactions. If working
remote, the noise level is minimal.QUALIFICATIONSExperience with
general banking knowledge/terminology and banking platforms
(mobile, online banking) preferredProficient typing and computer
skillsExceptional attendance record - ability to work days/evening,
Saturday or Sunday and some HolidaysAccurately and efficiently
navigate through several computer programsExcellent problem solving
skills with the ability to multi-taskAbility to effectively handle
and diffuse challenging situations based on reason for call and
temperament of the callerProfessional and upbeat attitude that
thrives in a fast-paced environmentDesire and ability to provide
excellent customer service on every interactionEDUCATIONHigh
school/GED or better (preferred)OUR BENEFITS INCLUDE:$17 an hour,
plus additional Shift Differentials (+$2-$5 an hour)Bi-Lingual
Shift Differential of +$1.00/HR for those that qualifyFree Coffee
at all LSI facility locationsRelaxed dress environment -
opportunity to work from the comfort of your home after initial
training - no commute!Generous Paid Time Off - rest and
relaxation!Year-round employee appreciation events and online
recognition award program - you are awesome!Medical, Dental and
Vision insurance for Full and Part-time employees (+20 hrs/wk)Life
and Disability insurancePaid Volunteer Time Off - give back to your
community!Educational and national employee-assistance programs401k
Match and Profit SharingGrowth opportunities - 90% of leadership
positions are filled from within!* For those applicants applying
for the Albuquerque location, please note that the city provides
several paid parking options in the downtown area. Parking and/or
other transportation options and/or costs are at the discretion and
responsibility of the applicant. For Knoxville, TN applicants,
please note - the LSI Knoxville office is a smoke-free campus.
Smoking/vaping is prohibited on the property.Lending Solutions,
Inc. (LSI) uses E-Verify to confirm work authorization with both
the U.S. Social Security Administration (SSA) and the U.S.
Department of Homeland Security (DHS). To learn more about
E-Verify, including your rights and responsibilities, please visit
www.dhs.gov/E-Verify.EducationPreferredHigh School or
betterBehaviorsRequiredDedicated: Devoted to a task or purpose with
loyalty or integrityTeam Player: Works well as a member of a
groupDetail Oriented: Capable of carrying out a given task with all
details necessary to get the task done wellPreferredEnthusiastic:
Shows intense and eager enjoyment and
interestMotivationsRequiredJob Security: Inspired to perform well
by the knowledge that your job is safeSelf-Starter: Inspired to
perform without outside helpGrowth Opportunities: Inspired to
perform well by the chance to take on more responsibilityFinancial:
Inspired to perform well by monetary reimbursementPreferredGoal
Completion: Inspired to perform well by the completion of tasks
Keywords: Lending Solutions Inc, Elgin , Financial Service Rep - Customer Service - Elgin I, Accounting, Auditing , Elgin, Illinois
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here to apply!
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