Senior Director, Product Management

Company: NantHealth Inc.
Location: Cary
Posted on: January 21, 2023

Job Description:

Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We're seeking innovative thinkers who love doing meaningful work. If you're looking to bring your skills and expertise to a growing technology company, it's time for you to join us!To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values - clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach - we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish. We value each of our employee's total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to LinkedIn Learning, we understand that our company succeeds when our employees succeed as individuals. Additional notable benefits include:

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers -
• Life & Disability Insurance
• Travel Assistance
• Education Assistance Program
• And much more!The Senior Director, Product Management will be responsible for defining how the SaaS product portfolio will meet the needs of customers and prospects. This role will own the product strategy and product roadmap for NaviNet, a payer-provider platform aimed at enabling greater administrative efficiencies, while expanding the portfolio to serve providers with solutions that enhance their practice and patient management, ability to get reimbursed and streamline the care they provide with.This position is responsible for creating and driving execution of the product roadmap and all related business requirements to carry each through the entire lifecycle (analysis, development, introduction, refinement, growth, maturity and decline), including gathering and prioritizing product and customer requirements, quantifying the market sales opportunity, defining the product vision, documenting business and functional requirements, monitoring product performance, driving product improvements, assessing operational impact, creating pricing and working closely with operations, finance, sales, client services and marketing, to ensure revenue, margin, and customer satisfaction goals are met.This position can be office based or remote.Job ResponsibilitiesOperational and Management
  • Product Management - revenue, profitability, roadmap, business case/ ROI, budgeting over assigned product areas
    • Collects and analyzes market information regarding the assigned products/market to monitor the competition, identify opportunities and risks
    • Collect and prioritize the ideation funnel
    • Directs financial analyses as needed to support product go-no/go approval, initiative prioritization or prioritize client roll-out
    • Creates and maintains roadmaps, communicates across the organization and collects feedback to prioritize roadmap initiatives
    • Documents business level requirements and prioritizes requests and projects to execute the roadmap; Identifies dependencies to minimize rework; reports on roadmap progress
    • Collaborates with legal and compliance to understand and incorporate regulatory requirements into product design
    • Balance, integrate and prioritize initiatives among existing products, new products from existing services or from industry experience, other productions/solutions in the NantWorks ecosystem, contact with customers, and from market research and analysis.
    • Work in close collaboration with all aspects of development, from front-end to launch and maintenance of production services
    • Research, design and manage product roadmap initiatives, including functionality, third party integrations and customer requests
    • Analyze market trends and competitor activity to develop an intimate knowledge of the customer base while contributing to product development artifacts -
    • Work in an Agile Product Development process ensuring that well thought-out and consumable epics and user-stories are developed by the PMs in your team in a timely manner
    • Project Management - scope, workplans, resourcing, roles and responsibilities, budgets/forecasts, activity coordination, risk identification and mitigation
    • Develop business plans and feasibility studies, identifying product concepts for commercialization. Justify initiatives with sound business cases including ROI assessment and monitor outcomes. -
    • Recruit, lead, and manage a team of product management professionals
    • Build team spirit, morale, and interest in projects, mentor and encourage cross-functional collaboration
    • Conduct performance planning and reviewsCross functional work
      • Collaborate with COO, CPMO and senior leadership team to help define product vision and strategy
      • Own the product strategy and roadmap - defining, prioritizing and communicating product and customer requirements and working closely with engineering to deliver world-class products
      • Collaborate with key stakeholders including sales, marketing, and customer success, customer teams to ensure revenue and customer satisfaction goals are met
      • Provide market analysis including trends and competitive analysis. Develop deep knowledge of the competition and work with internal partners to develop positioning and messaging of the product
      • Collaborate with developers and subject matter experts to create the technical vision and analyze tradeoffs between usability and performance or other technical needs
      • Work with marketing to maintain and provide content for product related collateral and sales tools
      • Manage vendors and assessments of technology integrations in partnership with engineering and architecture leadershipCustomer Focus
        • Build relationships with customers to understand their needs/requirements and take feedback
        • Evaluate customers' existing systems as well as competitors' offerings
        • Serve as the conduit between the customer community (internal and external customers) and the software development teams.
        • Continually seek opportunities to increase customer satisfaction, create new opportunities, and deepen customer relationships.
        • Manage customer expectations effectively while maintaining respect and a positive relationship with the customer.Knowledge, skills, and abilities required:
          • Prior experience with successfully defining and launching world-class mission-critical SaaS product from product discovery though development and customer adoption.
          • Healthcare or health insurer domain experience preferred, particularly in payer and/or provider revenue cycle management
          • Demonstrated ability to combine and coalesce customer requests, industry trends, competitive analysis, usage analytics, and other data sources in developing a compelling product design.
          • Strong analytical and product management skills, including an understanding of how to interpret customer business needs and translate them into application and operational requirements.
          • Ability to interact with customer executives, senior management, managers, architects, developers, quality assurance engineers, subject matter experts, and other software team members.
          • Excellent understanding of the product planning and development lifecycle processes leveraging agile development methodologies
          • Demonstrated sound technical and business knowledge and judgment.
          • Experience facilitating meetings and leading presentations with internal and external executives
          • Analytical and logical, able to develop hypotheses and conclusions while identifying assumptions.Requirements
            • 10+ years of product management experience, 7+ years prior people management experience
            • Bachelor's degree in related field
            • 3+ years' experience in healthcare or health insurance domain experience preferred
            • 5 years' experience in managing HIT and/or RCM SaaS solutions, particularly within provider practice settings or healthcare administration settings strongly preferredNantHealth is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At NantHealth the health and safety of our employees and their families is our top priority. In line with our corporate core value of community, doing our part to ensure our workplace is fully vaccinated is a pioneering step we can take to help stop the spread of COVID-19. -The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start. -If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. -NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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