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Senior Collections Specialist

Location: Elgin
Posted on: August 4, 2022

Job Description:

Heritage-Crystal Clean, LLC, a leader in the environmental services industry, is looking for a self-motivated team player to join our rapidly growing organization. Essential Duties:

  • Responsible for assigning credit holds received daily from the Collection Specialists as well as assigning credit holds weekly as dictated by the weekly over 90-day account report.
    • Handle Collection calls and/or correspondence in a fast-paced goal-oriented Collection Department.
      • Assist as needed in the training of new hires and assist in providing on-going training as needed.
      • Provide assistance to the Collection Specialists as needed.
        • Accountable for reducing delinquency on assigned accounts.
        • Responsible for monitoring and maintaining assigned accounts.
          • Provide back up for incoming field calls as needed.
            • Provide customer service regarding collection issues
            • Communicate and follow up effectively with both customers and branch personnel on a timely basis.
            • Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
            • Perform other duties as assigned. Key Functions:
              • Handle a high volume of outgoing calls to assigned delinquent customers.
              • Handle incoming phone calls effectively resolving customer and branch questions.
              • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
              • Effectively communicate with customers and co-workers both verbally and written.
              • Meet departmental and company goals.
              • Adhere to all Corporate and departmental policies and procedures Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Core Competencies:
                • Working knowledge of Excel, Outlook, and Word.
                • Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands. Work Experience:
                  • 3-5 years Collections and/or Customer Service experience preferred.
                  • Knowledge of Billing, Collections and Accounts Receivable procedures. Education, Certificates, Licenses, or Designations:
                    • High School Diploma Specific Skills:
                      • Detail oriented and well organized.
                      • Excellent written and verbal communication abilities.
                      • Ability to prioritize and manage multiple responsibilities. All applicants must pass the pre-employment physical including drug & alcohol screening HCC expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that HCC reflects the communities and customers that we serve. Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply. - #HP

Keywords: CRYSTAL CLEAN, Elgin , Senior Collections Specialist, Accounting, Auditing , Elgin, Illinois

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