Call Center - Collections Counselor
Company: Dovenmuehle Mortgage Inc.
Location: Elgin
Posted on: August 2, 2022
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Job Description:
Job Description The purpose of the Collection Department is to
collect on past due mortgage loans that have become delinquent; in
a timely manner, per federal and state laws, agency and client
guidelines. The collection process is one that is ongoing, until
the account is up to date; whether this is through an agreed upon
repayment plan, an approved loss mitigation or active foreclosure
process is in place. At Dovenmuehle, the role of The Collection
Counselor is to provide counseling to a borrower, while actively
pursuing a collection effort. The Collection Counselor makes
outbound or takes inbound calls on mortgage accounts that are
delinquent; all efforts are documented in the process. Calls are
made within the guidelines of FHA, VA, PMI, Fannie Mae, Freddie
Mac, private investors, and federal and state laws. The Collection
Department is divided into TEAMS: Inbound Team, 30 Day Team, 60-90
Day Team, Outbound Teams, and Specialty Clients Team. Full-Time
hours Responsibilities: Answer inbound calls from or place outbound
calls to delinquent borrowers Discuss financial status of loans
with client borrowers. Review monthly income and expenses to
determine reason for non-payment Set up repayment plans and/or
negotiate payment plans , based on department procedures Offer Loss
Mitigation to non-paying borrowers Demonstrate working knowledge of
collection procedure Demonstrate working knowledge of federal
regulations and collections laws (FDCPA) Utilize proper protocol
for borrowers, clients and state regulations Review foreclosure and
Loss Mitigation accounts. Extend relief provisions according to
governmental guidelines and agency requirements Other duties and
projects as assigned Job Requirements: High School diploma or GED
required 2 years Call Center experience is Preferred 2 years
collection experience preferred (experience with a dialer system);
Mortgage Collection experience a plus Solid PC skills: Proficient
with MS Word and Excel and the ability to learn other software as
needed. Knowledge of loan servicing software/systems a plus Strong
time management skills. Ability to handle multiple tasks
simultaneously in a demanding, volume and metric driven environment
Effective communication skills, coupled with excellent negation
abilities. The ability to interact with individuals in a positive
and professional manner at all times in all levels Ability to
demonstrate both assertiveness and empathy, simultaneously Company
Description Dovenmuehle Mortgage, Inc. provides a complete, private
label mortgage subservicing program for commercial banks, thrift
institutions, credit unions, mortgage bankers, and state and other
housing finance agencies.
Keywords: Dovenmuehle Mortgage Inc., Elgin , Call Center - Collections Counselor, Accounting, Auditing , Elgin, Illinois
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